I am Goibibo customer who did the below booking with Goibibo, but the Hotel is closed and is not operational as I reported to goibibo customer care agents who had also verified and confirmed the same to me.
Goibibo IDHTLE3WYSRJ
PNR0067630345
Please update me the status of the below tickets and update me the status of the refund of amount 921 INR that was promised by Customer care agents to be done on my account.
Task ID 1: 12047028357548672
Task ID 1: 12047866164375936
Issue History is as follows
On the day when I booked, I tried contacting the below numbers which goibibo published, but they were not operational either.
My first Call to goibibo customer care:
I reported and complained about the incident to goibibo customer care (Agent name: Priya) stating that Hotel was closed, and I requested an alternative around 7:26 PM IST on 28-Oct-2020, and I was promised a call-back within 10 minutes. Unfortunately, no one from Goibibo team called me yet.
My second Call to goibibo customer care:
I waited for around 2 hours and made the second call to the customer-care agent around 9:30 PM IST on 28-Oct-2020. I was told that the concerned agent (Kushboo) was assigned to the issue, and I was again promised a call back from Goibibo which did not happen at all.
My 3rd and 4th Calls to goibibo customer care:
I waited for gobibibo's call-back time and time again. Following which, I made calls to customer care again and again on the same night and requested the refund as the agents were not able to find alternative Hotels for me. I was left on the street with my wife and small kids without any accommodation because of the incorrect booking by goibibo.
My 5th Call to goibibo customer care:
I attended a couple of incoming calls from numbers that looked like goibibo CC around 1:30 am on 29-Oct-2020, but the other end was silent without anyone talking. I reported this incident to customer care again and asked for my refund status which was promised, but not provided to me yet.
I reached the goibibo suggested location in Erode and took photos (NotWorkingHotelRoyalPark_Pic1.jpeg, NotWorkingHotelRoyalPark_Pic2.jpeg and NotWorkingHotelRoyalPark_Pic3.jpeg) of the building which I have attached herewith for Goibibo reference and investigation.
Goibibo agents Vinay and Arvind promised me that a complete refund will be provided as I have not utilized the Hotel which does not even exist.
It has been more than a week; I have neither received any call-back nor the Refund from goibibo.
I am completely dissatisfied with goibibo's booking experience and the customer service experience.
Please arrange compensation for the mental trauma I am going through because of goibibo and provide me my money back which Goibibo levied for Hotel Royal Park - Erode which was closed and is not operational.
Complaint Status
Your complaint has been sent to the concerned department. We are sure that your problem will be resolved soon.
We will take follow up of your complaint on your behalf.
At your service
Mycomplaintonline
Goibibo - Goibibo Booked Me Hotel Royal Park Which Was Closed And Refund Is Not Provided
Dear Mr. Kapilan,
First and foremost kindly accept my apologies for the trouble caused you.
With reference to your grievance, we would like to inform you that we are getting this checked on priority basis and we will revert you as soon as possible.
Regards,
Team - Goibibo Care
File a complaint online against a company | Team my complaint online consumer portal. | frauds Complaint| loan complaints| scam complaints| online shopping complaints| Online booking complaints| review products and companies| Submit your complaint online.
Goibibo - Goibibo Booked Me Hotel Royal Park Which Was Closed And Refund Is Not Provided
Dear Mr. Kapilan, First and foremost kindly accept my apologies for the trouble caused you. With reference to your grievance, we would like to inform you that we are getting this checked on priority basis and we will revert you as soon as possible. Regards, Team - Goibibo Care
- GoibiboPosted: 23 Dec 2020