I have purchased a Cello Mixer Grinder from Flipkart, which was delivered to me on 8th June. On the Flipkart product page, the warranty information was mentioned as 2+1 years, but in reality, the product has only 1+1 years of warranty. When I created a return request, they rejected my request and put my account on hold stating that I have been returning a lot of products recently. But the fact is, I have only returned one product in the past 3 months whereas, I have purchased more than 50 products. So, it's totally baseless and unjust to put a hold on my account.
Apart from this, I have also purchased a hair oil which is not genuine and the colour and smell of it are totally different. But I can't return that too because they have put a hold on my account.
I have been complaining about this to them via email, call and Twitter, but they are not paying any heed to my complaints.
Here's the link to my tweet: https://twitter.com/karanraj_11/status/1270318752865779713?s=20
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Product delivered with misinformation and not accepting the return
Complaint cancelled!! No response at customer end. Deemed Resolved.
- mycomplaintonlinePosted: 16 Aug 2020