I had booked two way tickets with GoAir ,Bhubaneswar - Kolkata- Bhubaneshwar in the month of Jan/Feb '20 (PNR- G8/ HDIRGH). In the mentioned flight we could only avail the BBI-CCU flight. We could not avail the return flight ( 2nd Feb '20 )as we were informed by the airlines that the flight has been cancelled. Although we were told the refund will be given in due course ,we have not received it till date. Repeated reminders to our booking agent Goibibo has only been answered by auto generated reply. Recently on 25.9.20 we received a message from Goibibo that our flight took off as scheduled and we have availed the flight . We were unable to contact airlines GoAir in person or on the phone . .
I hereby request you to look into the matter and do the necessary. All the relevant records mentioned below is lying with us.
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