I booked flight from Bagdogra to Mumbai but due to Covid airline had to cancel it and they provided full refund to the travel agent goibibo through which it was booked. Now the travel agent Goibibo is not passing on the refund amount . They say that airlines has not initiated refund. But on the airline website , it can be seen that refund was processed on 28th Feb. Goibibo is continuous providing false information. Please help. The PNR for the ticket concerned is YBT5FZ
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Dear Ms. Priyanka,
First and foremost kindly accept my apologies for the trouble caused you.
With reference to your grievance, we would like to inform you that no refund is processed by the airline however as per the airline advisory you can avail the credit shell provided by the airline in order to reschedule your booking till 31st March'21.
Regards,
Team - Goibibo Care
- Goibibo Posted: 15 Mar 2021
Goibibo Flight Booking Refund Not Issued
Goibibo Flight Booking Refund Not Issued, Hope all complaints are resolved and consumers are happy with the solution we provided earlier. Do contact us in case of any problem.
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Goibibo Flight Booking - Refund Not Issued
Dear Ms. Priyanka, First and foremost kindly accept my apologies for the trouble caused you. With reference to your grievance, we would like to inform you that no refund is processed by the airline however as per the airline advisory you can avail the credit shell provided by the airline in order to reschedule your booking till 31st March'21. Regards, Team - Goibibo Care
- GoibiboPosted: 15 Mar 2021
Goibibo Flight Booking Refund Not Issued
Goibibo Flight Booking Refund Not Issued, Hope all complaints are resolved and consumers are happy with the solution we provided earlier. Do contact us in case of any problem.
- mycomplaintonlinePosted: 23 Dec 2021