Goibibo flight booking - Refund not provided eventhough airlines have provided the full refund to Goibibo br br br br br br br br br
Srivaramangai Padmanabhan - 16 Jan 2021 | Airlines
Dear sir/madam,
I am a 61 year old senior citizen, I booked a flight to visit my son last year through Goibibo www.goibibo.com/.
My flight was supposed to take off from MAA-FRA, FRA-MUC on 5th of May 2020 and the return was planned on 5th of June 2020 from MUC-FRA, FRA-MAA.
Unfortunately due to COVID 19 pandemic, the flight has been cancelled. When I tried to contact Goibibo through their Customer Service, it was not possible.
I tried multiple times for many months, but the line did not go through I also tried to email them to their email address but there was no reply.
I tried to contact Lufthansa, the airline from which the ticket was booked through Goibibo, they said the refund has been provided already to Goibibo on December 2020.
I still did not get any response from them or I cannot contact them.
I would kindly request you to please provide me help and support to get my refund. Being a senior citizen and just a tuition teacher, this money is very important to me.
My PNR ID from booking is: U4VRKG
Name: Srivaramangai Padmanabhan
Looking forward to your kind help.
Thanking you,
Srivaramangai Padmanabhan
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Goibibo Flight Booking - Refund Not Provided Eventhough Airlines Have Provided The Full Refund To Goibibo
Dear Ms. Padmanabhan,
First and foremost kindly accept my apologies for the trouble caused you.
With reference to your grievance, we would like to inform you that our team is already working on your refund request and RA is already raised with the airline however we are yet to received refund from the airline. As soon as refund is received same will be processed form our end on automation.
Regards,
Team - Goibibo Care
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Goibibo Flight Booking - Refund Not Provided Eventhough Airlines Have Provided The Full Refund To Goibibo
Dear Ms. Padmanabhan, First and foremost kindly accept my apologies for the trouble caused you. With reference to your grievance, we would like to inform you that our team is already working on your refund request and RA is already raised with the airline however we are yet to received refund from the airline. As soon as refund is received same will be processed form our end on automation. Regards, Team - Goibibo Care
- GoibiboPosted: 18 Jan 2021