We had the booked airticket of JetAirways from Makemytrip platform on 26.01.2019 for Mumbai-London Trip. The cost of the ticket was Rs.38830. Booking number is NN2299629572048. However, this flight was cancelled due to issues with Jet Airways and we had to book another flight which cost us 10,000 higher than this. I am following up with MMT for the refund but they have not released the refund yet. I request you to expedite this matter and arrange for refund at the earliest.
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Dear Mr.Gala,
Greetings from MakeMyTrip.
We acknowledge your concern and appreciate your patience in this matter.
As a continuous endeavour to keep our customers updated about the progress of the insolvency proceedings against Jet Airways, we would like to inform you that the process had gotten impacted due to the wide spread of the COVID pandemic. Thereafter, another round for Expression of Interest (EOI) commenced in May 2020 and is currently underway. Till the pendency of this period, the proceedings of insolvency will not commence and there may not be an occasion for the NCLT to pass any order w.r.t refunds. However, in the event there is a change, we will update you of the same.
We once again thank you for your patience and solicit your continued co-operation in this matter.
Regards,
Team-MakeMyTrip Care
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Refund Of Cancelled Airticket
Dear Mr.Gala, Greetings from MakeMyTrip. We acknowledge your concern and appreciate your patience in this matter. As a continuous endeavour to keep our customers updated about the progress of the insolvency proceedings against Jet Airways, we would like to inform you that the process had gotten impacted due to the wide spread of the COVID pandemic. Thereafter, another round for Expression of Interest (EOI) commenced in May 2020 and is currently underway. Till the pendency of this period, the proceedings of insolvency will not commence and there may not be an occasion for the NCLT to pass any order w.r.t refunds. However, in the event there is a change, we will update you of the same. We once again thank you for your patience and solicit your continued co-operation in this matter. Regards, Team-MakeMyTrip Care
- MakeMyTripPosted: 31 Jul 2020