I bought kohler products for my bathroom. Having seen their advertisements thought it's a great company. All their products were costly than the market rate still I bought such lavish products for my bathrooms . While unboxing and fixing the closet the plumber noticed a hairline on the closet and we contacted the kohler customer care and the kochi technician visited and without any proper proof or reason he's closed the case saying it's external cause . My question was how can an automatically cased hairline be external cause it's the reason of quality defect but the kochi technician 2 people who came are adamant to prove what they said is only right . All the people here who checked including local plumbers told it's definitely quality problem of the product. Kohler being such a big brand I thought they would definitely look into this and the service would be genuine. But I after waiting for almost a month now very depressed with kohler and a brand new closet .
I don't know what to do now it's almost a 10000+rs wall hund closet and the response is worst from the service team . I want the world to know kohler is not what they advertise. Their service team is rude and worst . An incident that happened to me with a brand new products and thei service shud never happen to anyone ... I kindly request none to buy a single Kohler product.
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Yes very true
I agree 100% with this No one should buy kohler products they are the worst in service www.kohler.co.in worst !
- preejaPosted: 17 Dec 2020