To protect consumers from being cheated. Consumer protection laws are designed to ensure fair trade competition and Safe marketplace.
Consumer is defined as someone who acquires goods or services for direct use or ownership rather than for resale or use in production and manufacturing
Consumer Disputes Redressal Commission established in a State under clause (b) of section 9 (hereafter called the State Commission) or the National Consumer Disputes Redressal Commission.
District Consumer Disputes Redressal. - If claim is less than 20 lakhs.
State Consumer Disputes Redressal. - If claim is more than 20 lakhs but less than 1 crore.
National Consumer Disputes Redressal. – If claim is more than 1 crore.
Many people attempting to cancel trips and get refunds.
1 - Customer care are overwhelmed by calls during the recent spike in travelers looking to cancel.100 to 400 percent increase in call volume .
2 - Was your Ticket or room refundable or nonrefundable? If a booking is refundable, it’s easy, But when it’s nonrefundable, it’s harder.
3 - Travel agencies can’t preemptively issue a refund to someone without someone at the hotel or airline signing off on that refund.
4 - Caught in limbo between the online agency and the actual provider of the service.
1 - Ministry of Civil Aviation, India, has directed airlines to give people’s money back for flights cancelled due to Coronavirus lockdown.
2 - Airlines need to refund total fare without levying any cancellation charges. However, this is only applicable to those who had booked their airline tickets during the first lockdown from March 25 to April 14 for travel between March 25 and May 3. The airline is supposed to return the money within three weeks from the date of cancellation.
3 -Customer can Contact Directorate General of Civil Aviation.
4 - US had directed its airlines to issue refunds to passengers for ticket cancellations done amid the coronavirus pandemic.
5 - If a cancellation is made within 24 hours of booking a flight ticket, no charges should be imposed on passengers.
6 - The cancellation charges should be printed prominently on ticket and airlines and their agents together should not, under any circumstances, levy cancellation charge more than the basic fare plus fuel surcharge.
Hope this information helps.
Eligibility - How to file a complaint in consumer Court?
1 - Consumer has paid money - Product or availed services.
2 - Purchased product for personal use not for resale purposes.
Who can file a complaint?
1 - Registered Consumer association.
3 - Legal heir or relative(of the deceased)
What is the Procedure to file a case in the consumer court?
1 - Intimation - Send a notice to the service provider. The notice should inform about the intention of the consumer to take action for substandard service or defective or Refund related.
2 - Drafting - If the service provider or seller is not ready to offer compensation.
Follow these steps:
1 - Name, address, and description of both the parties.
2 - Action, Date, Time, and place.
3 - Cause of the action.
4 - Compensation or remedy claimed by the consumer.
5 - Signature of complainant or lawyer.
Document to support your complaint-:
1 - Bill copy, online booking details, packaging, and delivery receipt.
2 - Court Fee. A certain amount is to be paid.
3 - Submit Affidavit - submit an affidavit in the court. It should be true to complainant knowledge.
You can also take the help of lawyers in filing a case.