[Resolve] Flipkart Internet Pvt Ltd ( Walmart ) - Asking customers personal confidential documents AADHAR CARD PAN CARD scanned copies to get refund or replacement request accepted and using for their own benefits
1. On 23-07-2020 I selected and purchased a product (FACE STEAM VAPORIZER) Order ID: OD119233627620056000 ,from my registered flipkart ID and paid the total amount of rupees 909 for the product while purchasing itself.
2. On 31-07-2020 I received the item parcel wrong from flipkart other than which i was selected , and the MRP price printed on the product box of that product is 275 rupees but flipkart collected excess higher amount 909 rupees from me, i don't like it and i'm not interested in using the product.
3.From the day I received the product I am raising the return and refund request through Email ,Flipkart APP, and by Phone also. But all my requests are being rejected by the seller and flipkart team.
4.Flipkart is asking and forcing me to give consent and my personal confidential documents (AADHAR CARD, PAN CARD ) scanned copies to get my return request accepted.
5. As a normal common man, I was also worried about my confidential documents. I don't want to misuse my personal information by giving to flipkart or other third parties.
Because of this issue till now they are harassing me by rejecting my return requests and not giving refund or replacement also.
6. One thing I want to know is , If the sellers and flipkart have delivered wrong products to me (customer), why are these people asking customers confidential documents for their own mistakes and faults?
7. Why should a customer need to give his aadhar card or pan card for returning the wrong products?
I was really fed up with this issue and wasting time and painful moments losing patience because of neglecting behaviour of flipkart.
Thank you.
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Mycomplaintonline
Same case is happening with me.
I have ordered levis jeans and want to return it because of size issue.. But they are asking to submit adhar card Or pan card copy.
Which I think is totally pointless.
Why one should submit their id proof?
This is completey ridiculous.
Pathetic service
I
- Vandana Rajpoot Posted: 20 Sep 2020
Flipkart Internet Pvt Ltd- Asking customers(AADHAR CARD, PAN CARD) scanned copies to get refund or replacement request accepted and using for their own benefits.
Same problem i am facing currently. I had placed a return request against wrong item delivered on 29th Sep,2020. But then i got a mail within few hrs from flipkart asking to upload Aadhar card/Pan card (both sides)and also they want consent from me that i shall allow for disclosure of my information shared i.e aadhar / pan details. This is silly!
I just now had called up customer care refusing to share my aadhar / pan details and Im also ready to submit any alternate id like driving license/company ID,etc. The executive said that these details are required by their SRM team & shall escalate my concern to them.
Right now I'm awaiting for their reply hoping they will respond positively & process my return request quickly without any hassle!
- manoj chaudhary Posted: 30 Sep 2020
Flipkart requesting Pan or Aadhar
Same issue. I am tired of them rejecting it everytime. I am even more worried to share these personal document as they explicitly request consent for our personal document to be used by a third party provider. And even though I let it go for the first issue rather than providing the pan details, please take note that the system is setup in such a way that all your future refund requests will also be rejected unless you submit this document. So the choice is either to boycott/ stop ordering from flipkart or take the risk and share your document.
- Sandeep P Panicker Posted: 30 Sep 2020
I have also the same problem
I ordered a Titan women watch from. Flipkart , they sent me a different watch of Titan..I complained for this and made return request
All the time my return request was rejected and lastly when i contacts to customer service
They directed me to upload my Aadhar or PAN Card
When I uploaded my adhar card
After 2 days the response from Flipkart was “ our system has detected higher number of request and your request for return is cancelled
I again contact to customer service same day and after few hours my Flipkart account was blocked
I was shocked
How they work like froud
Till now I’m not able to login my Flipkart account
Howfake online shopping app FLIPKART is ..
Guys please if your account has several returns you had created then don’t order the new product from the same account
They did not give you the return request facility
As Flipkart system will detect the higher numbers of request of request
It’s our choice to keep or return the product..if I m not satisfied with your product
Definitely I will return it..
We are paying for that ...
Candy
- Candy Posted: 30 Oct 2020
I have also the same problem
I ordered a Titan women watch from. Flipkart , they sent me a different watch of Titan..I complained for this and made return request
All the time my return request was rejected and lastly when i contacts to customer service
They directed me to upload my Aadhar or PAN Card
When I uploaded my adhar card
After 2 days the response from Flipkart was “ our system has detected higher number of request and your request for return is cancelled
I again contact to customer service same day and after few hours my Flipkart account was blocked
I was shocked
How they work like froud
Till now I’m not able to login my Flipkart account
Howfake online shopping app FLIPKART is ..
Guys please if your account has several returns you had created then don’t order the new product from the same account
They did not give you the return request facility
As Flipkart system will detect the higher numbers of request of request
It’s our choice to keep or return the product..if I m not satisfied with your product
Definitely I will return it..
We are paying for that ...
Candy
- Candy Posted: 30 Oct 2020
don't share adhar details to flipkart
Flipkart is selling faulty electronic items and when asked for replacement they are rejecting it asking for replacement .Imagine they don't need id proof while we purchase but they need it when we want to return faulty item because they r charting consumers and collecting on personal data .Why they collect our personal data . all Chinese products on it and same China is killing our soliders
- sonali Posted: 03 Nov 2020
Asking for aadhar card and other personal details
It is advisable not to share the 12-digit identification number. Because there are chances of being misused.
Even @UIDAI tweeted - We urge you to be very discreet about your Aadhaar & other identity documents. Do not share the document no. or a printed copy with anyone.
You can give a reference of the same tweet to the company.
- mycomplaintonline Posted: 19 Nov 2020
Flipkart return policy
Now, How you can return or get a refund from Flipkart. 1 - Login into Flipkart. Then go to the order's Tab. 2 - Click on "click" , Return request. 3 - Select applicable reason (Return). Now you will get three options. A - Replacement. B - Exchange. C- Refund. So choose it accordingly. 4 - Now your return request may have to undergo a verification process. 5 - Confirm your decision based on the product category you ordered. 6 - Keep all the requisite items available and ready. 7 - You will get updates via email throughout the process. And if you have requested for the 'Refund' then it will be initiated and processed if applicable. Hope it will help you.
- mycomplaintonline Posted: 17 Jan 2021
Flipkart return policy
Hi,
Kindly be aware while returning the order and providing personal details.
We are sharing two links with you. Kindly read the policy and raise a concern with Flipkart too in case anyone demands documents unnecessarily.
https://stories.flipkart.com/flipkart-product-returns-2/
https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&view=CATALOG
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Flipcart asking adhar card
Same case is happening with me. I have ordered levis jeans and want to return it because of size issue.. But they are asking to submit adhar card Or pan card copy. Which I think is totally pointless. Why one should submit their id proof? This is completey ridiculous. Pathetic service I
- Vandana RajpootPosted: 20 Sep 2020
Flipkart Internet Pvt Ltd- Asking customers(AADHAR CARD, PAN CARD) scanned copies to get refund or replacement request accepted and using for their own benefits.
Same problem i am facing currently. I had placed a return request against wrong item delivered on 29th Sep,2020. But then i got a mail within few hrs from flipkart asking to upload Aadhar card/Pan card (both sides)and also they want consent from me that i shall allow for disclosure of my information shared i.e aadhar / pan details. This is silly! I just now had called up customer care refusing to share my aadhar / pan details and Im also ready to submit any alternate id like driving license/company ID,etc. The executive said that these details are required by their SRM team & shall escalate my concern to them. Right now I'm awaiting for their reply hoping they will respond positively & process my return request quickly without any hassle!
- manoj chaudharyPosted: 30 Sep 2020
Flipkart requesting Pan or Aadhar
Same issue. I am tired of them rejecting it everytime. I am even more worried to share these personal document as they explicitly request consent for our personal document to be used by a third party provider. And even though I let it go for the first issue rather than providing the pan details, please take note that the system is setup in such a way that all your future refund requests will also be rejected unless you submit this document. So the choice is either to boycott/ stop ordering from flipkart or take the risk and share your document.
- Sandeep P PanickerPosted: 30 Sep 2020
I have also the same problem
I ordered a Titan women watch from. Flipkart , they sent me a different watch of Titan..I complained for this and made return request All the time my return request was rejected and lastly when i contacts to customer service They directed me to upload my Aadhar or PAN Card When I uploaded my adhar card After 2 days the response from Flipkart was “ our system has detected higher number of request and your request for return is cancelled I again contact to customer service same day and after few hours my Flipkart account was blocked I was shocked How they work like froud Till now I’m not able to login my Flipkart account Howfake online shopping app FLIPKART is .. Guys please if your account has several returns you had created then don’t order the new product from the same account They did not give you the return request facility As Flipkart system will detect the higher numbers of request of request It’s our choice to keep or return the product..if I m not satisfied with your product Definitely I will return it.. We are paying for that ... Candy
- CandyPosted: 30 Oct 2020
I have also the same problem
I ordered a Titan women watch from. Flipkart , they sent me a different watch of Titan..I complained for this and made return request All the time my return request was rejected and lastly when i contacts to customer service They directed me to upload my Aadhar or PAN Card When I uploaded my adhar card After 2 days the response from Flipkart was “ our system has detected higher number of request and your request for return is cancelled I again contact to customer service same day and after few hours my Flipkart account was blocked I was shocked How they work like froud Till now I’m not able to login my Flipkart account Howfake online shopping app FLIPKART is .. Guys please if your account has several returns you had created then don’t order the new product from the same account They did not give you the return request facility As Flipkart system will detect the higher numbers of request of request It’s our choice to keep or return the product..if I m not satisfied with your product Definitely I will return it.. We are paying for that ... Candy
- CandyPosted: 30 Oct 2020
don't share adhar details to flipkart
Flipkart is selling faulty electronic items and when asked for replacement they are rejecting it asking for replacement .Imagine they don't need id proof while we purchase but they need it when we want to return faulty item because they r charting consumers and collecting on personal data .Why they collect our personal data . all Chinese products on it and same China is killing our soliders
- sonaliPosted: 03 Nov 2020
Asking for aadhar card and other personal details
It is advisable not to share the 12-digit identification number. Because there are chances of being misused. Even @UIDAI tweeted - We urge you to be very discreet about your Aadhaar & other identity documents. Do not share the document no. or a printed copy with anyone. You can give a reference of the same tweet to the company.
- mycomplaintonlinePosted: 19 Nov 2020
Flipkart return policy
Now, How you can return or get a refund from Flipkart. 1 - Login into Flipkart. Then go to the order's Tab. 2 - Click on "click" , Return request. 3 - Select applicable reason (Return). Now you will get three options. A - Replacement. B - Exchange. C- Refund. So choose it accordingly. 4 - Now your return request may have to undergo a verification process. 5 - Confirm your decision based on the product category you ordered. 6 - Keep all the requisite items available and ready. 7 - You will get updates via email throughout the process. And if you have requested for the 'Refund' then it will be initiated and processed if applicable. Hope it will help you.
- mycomplaintonlinePosted: 17 Jan 2021
Flipkart return policy
Hi, Kindly be aware while returning the order and providing personal details. We are sharing two links with you. Kindly read the policy and raise a concern with Flipkart too in case anyone demands documents unnecessarily. https://stories.flipkart.com/flipkart-product-returns-2/ https://www.flipkart.com/helpcentre?catalog=55c9c6edb000002e002c1701&view=CATALOG
- mycomplaintonlinePosted: 11 Apr 2021