*Subject*: Ongoing fraud activity currently pursued by Online shopping
portal Flipkart india (Cyber crime complaint number – 23207200040714).
Sir,
Seeking your kind attention on current ongoing fraud activity done by
Flipkart to its customers. For me and lots of other customers (based on
grievance comments on the official social media site of Flipkart) the
company is not processing the refund in case of faulty products though they
are under warranty or refund cycle.
*Flipkart order id - **OD115510937362337000 and Return ID -
12101878605767177016*
I had purchased Marq (subsidiary brand of Flipkart) Air Condition last year
from Flipkart. Which is under warranty (bill is also attached here). Due to
some technical issue they are not able to fix the problem so return and
refund was accepted by Flipkart on 3rd June’20 (communication attached).
Till now they have yet not picked up the item though it is kept in
dismantled status for the last 45+ days.
More alarming issue is related to their ongoing harassment and
miscommunication which is becoming a headache for me and my senior citizen
parents as Rs. 19999/- has been blocked by Flipkart.
Without calling to my number they provide wrong updates like
a) ‘Tried to reach but customer did not picked the call’
b) ‘Give us 3 more days and your issue will be resolved (actually
nothing auctioned till then)’
c) ‘Customer want to cancel the return’.
d) More details required though everything present in their system or
communicated as and when required.
Want some kind attention from your end against the customer support
associate of Flipkart and Marq (Nidhi, Nisha N, Vandana Kumari, Jyoti J,
Rupinder Kumar, Noor, Suhas BN and cs@flipkart.com & marq@flipkart.com)
under IPC section 420 due to misleading and harassment to customer.
Complaint Status
Your complaint has been sent to the concerned department. We are sure that your problem will be resolved soon.
We will take follow up of your complaint on your behalf.
At your service
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