I made a flight booking from calicut to kuwait city on 3rd march for my friend's father. The flight was scheduled on 6th march, and it was a gulf air flight. But due to the sudden hospitalisation of my friend's dad, i cancelled the booking on 4th march. It was a refundable booking. Its more than 3 months, i haven't received my refund. I contacted gulf air and goibibo a hundred times. Gulf air replied that as the booking was made through the agency, agency must raise a refund request. Days passed, months passed, no refund. At last, gulf air themselves initiated the refund upon my request. I tried to contact goibibo a thousand times, but none of their helplines were responding, no replies for my mails and texts. Then i understood goibibo is nothing but a bunch of fraudsters. On this june 10th gulf air replied me that, they successfully credited my refund amount into goibibo's account and i should contact goibibo for my refund. Gulf air also provided the transaction details for proof. But goibibo is not giving my refund. I haven't received my money till yet. They are still saying airlines hasnt released the refund. I sended the screenshots of gulfair's mail to goibibo. But they are not responding. There is no way to contact goibibo. They are trying to steal my money. PNR - AKYDGY
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Mycomplaintonline
Dear Mr. Asif,
We regret for the unpleasant experience you had with Goibibo.
With reference to your complaint, we would like to inform you that our team is already working on your refund request and we are yet to receive refund from the airline against cancellation of your booking. Once we receive the refund, the applicable amount will be processed automatically to you.
Regards,
Team - Goibibo Care
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Goibibo - Refund Not Issuing Even After 3 Months
Dear Mr. Asif, We regret for the unpleasant experience you had with Goibibo. With reference to your complaint, we would like to inform you that our team is already working on your refund request and we are yet to receive refund from the airline against cancellation of your booking. Once we receive the refund, the applicable amount will be processed automatically to you. Regards, Team - Goibibo Care
- GoibiboPosted: 13 Aug 2020