Dear Sir/Madam,
My name is Abhijeet Kumar and I am the cardholder of VSA Credit Card No. 426740xxxxxx4690 issued by UNI (Uniorbit Technologies Private Limited). I made a POS transaction of Rs. 2000 with the mentioned card on date 26/11/2021 at Care N Cure Hospital , the transaction failed but the money got debited from my credit card. I was told by the merchant that money will be credited back to me in 3-7 days and I was made to pay the amount of Rs. 2000/- by other means of payment for the services I rendered from Care N Cure Hospital. I paid the amount via wallet transaction. But the money (Rs. 2000/-) that was debited from my UNI credit card still has not been credited to my credit card account and it's been more than one and half month since filed a complain to them on this matter.
The UNI card Customer care executive have severely harassed me mentally with their unprofessionalism by telling me lies, providing false information in relation to my complain and finally they have denied to refund the Rs. 2000/- on the ground "That Mechant is not ready to refund the amount therefore I shall recover the money from the merchant." While Merchant on the other hand claims even after one and half month from the transaction date they have also not received the money.
So, I request you to please take a look into the matter by verifying all the details and intervene as it's a serious issue of harassment and unlawful denial of refund of customer's rightful money.
I have attached the statement shared to me by the merchant in which you can verify that the transaction was failed with all the other details.
Bank Contact details : - care@uni.club
Merchant Contact Details :- carencure.indirapuram@gmail.com
docmohitmittal@gmail.com
Thanks & Regards
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