I had booked a flight of Air India from lucknow to New Delhi through Make My Trip. Flight was due on 11th April 2020 but due to lockdown Air India cancelled the flight. I rescheduled it on 16 september 2020 for the date of 29 September 2020 from lucknow to delhi. Make My Trip charged me almost 4500/- extra amount under the head of reschedule charges. When I contacted Air India they said that they didn't charge a single rupee on my rescheduled tickets. They also send an email. I forwarded my concern to Make My Trip. Almost after every 2-3 days I follow up my case to Make My Trip. But they are delaying my refund.
My ticket no- EMT70684478
No of tickets - 02 adults, 01 infant.
PNR- JKTWT
Complaint Status
Your complaint has been sent to the concerned department. We are sure that your problem will be resolved soon.
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Mycomplaintonline
Thanks for voicing out your concern. Request you to please share details of the issue at https://applinks.makemytrip.com/T1mXXH4tCbb. Our team will reach out to you in the next 48 hrs with a logical closure.
This is the response we have got. Kindly follow the procedure.
Thanks
mycomplaintonline
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MAKE MY TRIP Refund Amount Is Pending.
Thanks for voicing out your concern. Request you to please share details of the issue at https://applinks.makemytrip.com/T1mXXH4tCbb. Our team will reach out to you in the next 48 hrs with a logical closure. This is the response we have got. Kindly follow the procedure. Thanks mycomplaintonline
- mycomplaintonlinePosted: 22 Nov 2020