I had a travel booking with booking id NF78143265910426 with travel for 2 passengers from Delhi--Ranchi on 18th April, 2020. I had tried cancelling the flights in view of the upcoming lockdown but I was told by Makemytrip that the tickets could not be cancelled and that I can rebook the flights at a later date. But, when I tried rebooking the same with Air India on 19.10.2020, I was told that the entire amount for the Delhi--Ranchi trip has been refunded on 12th March, itself as the flights were cancelled for 18th April and that I should contact Makemytrip for the refunds. I have been trying to get through to Makemytrip.com customer care but I am unable to do so. This is a gross violation of the recent Supreme Court judgement. Kindly help with the refund or the permission to rebook my flight as is evident with the attached screenshot shared by MMT on Whatsapp. Please help asap as I have urgent reservations to make for a family function in November.
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